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Return policy

Posted by Groftware Development on

At GSF, we want to make sure that you have the best online golf shopping experience possible. If for any reason you are not completely happy with your purchase, you may return the product following our online returns procedure.

Product Defects Returns (Faulty Goods)

If a product is to be found defective or faulty on arrival, customers must contact us within 30 days after delivery. GSF will arrange a shipping back to us for inspection and will be subject to a full refund, store credit, a replacement, or a unique procedure applicable to the item. If an item is returned and discovered not to be faulty or defective, you will not be eligible for a refund or a free return shipping. A delivery cost will have to be agreed to deliver back to you or you can collect it at our retail store.

 Products Excluded from Returns

Generally, we do not offer refunds on the following items:

  • Custom Fitted Clubs

Conditions of Returns

Please ensure the returned item(s) are in the original packaging with all tags still attached and in a perfect condition. We hope you are satisfied with the product purchased, but if it does not suit you, we hope we could sell it to someone else in the same condition you received it in. 

Item(s) should be packaged securely before sending it back to us to avoid any damage in delivery to us. All returns to GSF will need a unique reference number which will be given upon approval of the return request.

Customers are also bound to incur the cost of shipping the returned products to us at all costs.

Products Returned outside of Malaysia

Orders returned to us from outside of Malaysia may have a customs charge applied when goods re-enter Malaysia. International customers intend to return the goods and should bear all necessary charges and costs in delivering back to us

Refund Process

Refunds on products will be processed on any payout methods GSF preferred. We do not offer refunds on shipping costs and payment surcharges. Refunds are automatically calculated for the value of the goods when it was paid by the customer.

In-store returns

All GSF customers are allowed to visit any of our in-store to return the returned item(s) upon approval by GSF authorised personnel only .

Warranty Terms

Manufacturers have a standard warranty. As a retailer, we will honour the manufacturer’s terms in accordance. Please look for details on individual items to see which product these terms apply to.

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